The Technical Services Group is committed to providing the Satellite Communications market with high quality, professional services in the installation, testing, retrofit, refurbishment and maintenance areas.

Our focus is in four primary areas:

New Installations	Existing Installations	CustomerCareTM	Service Programs
New Installation and Test Services
We support the following regardless of manufacturer: Installation and testing products Factory trial assembly and alignment support Installation of earth station systems and electrical services Engineering and implementation of site civil works
Existing Installation and Test Services
Technical Services has four areas of concentration for existing installations: Retrofit and upgrade service Refurbishment service Relocation and realignment service Repair and replacement service
Retrofits and Upgrades Services performed (regardless of manufacturer): Site survey and evaluation Modification of existing product or system to update performance
Refurbishment and Upgrades Service performed (regardless of manufacturer): Site survey and evaluation Renovation and overhaul to like-new condition of product or system		Replacement and Repairs Services performed: Depot repair and overhaul Depot stocking of critical spares for specific customers After hours access and rapid deployment
Relocation Services performed: Simple re-positioning of limited motion antennas Antenna dismantling, moving and re-establishment Complete teleport relocation planning and implementation
CustomerCareTM Services
Our customers are the priority: CustomerCareTM 24 x 7 x 365 service Call center (1-888-874-7646) WebCareTM (customercare@gdsatcom.com) Cooperating earth station service Customer training service Customer focused technical staff
CustomerCareTM 24 x 7 x 365 Service Call center (1-888-874-7646) Staffed call center answers calls 24 hours a day, 7 days a week, 365 days a year Calls patched directly through to SATCOM Technologies personnel Technical personnel available during non-business hours		WebCareTM (customercare@gdsatcom.com) Direct link to SATCOM Technologies' CustomerCareTM organization Calls patched directly through to SATCOM Technologies personnel Technical assistance available via reply mail
Cooperating Earth Station We offer system verification/validation through our Cooperating Earth Station Service. 4.5 meter, 6.1 meter and 9.0 meter stations available on a 24 hour basis Uplink and downlink capability at C, X and Ku bands Available CSM Services: Provide CW source signal for pattern measurements Analyze antenna patters, advise options and provide test reports Provide assistance in focus and balance of antennas Arrange transponder time
Customer Training Training Institute courses include: O&M Course Troubleshooting and preventative maintenance Antenna RF theory Controller commissioning and trouble shooting Antenna electrical/mechanical parameter verification Tailored to specific antennas and/or customer needs
Technical Capabilities We have tremendous depth of abilities to better serve our customers. Systems engineering Team of knowledgeable "field" engineers and alignment specialists Specialized feed development group Controller expertise on antennas of various manufacturers Mechanical/structural engineering Access to varied technical expertise from other divisions
Service Programs
Technical Services offers a full line of maintenance services, including: Preventive maintenance Remedial maintenance Full service maintenance contracts
Preventive Maintenance Extends life of equipment Increases efficiency/performance of equipment Lowers operating costs by preventing problems before they occur		Remedial Maintenance Returns equipment to higher performance level Extends life of equipment Lowers operating costs by delaying purchase of new/replacement equipment
Worldwide Support We can support you from the following locations: Europe (England, Germany, Italy) Far East (Philippines) Middle East (Israel) Former Soviet Union (Russia) Eastern Europe (Estonia) Australia Thailand India North America		Full Service Maintenance Contracts Ensures equipment is maintained properly and at recommended intervals Lowers operating costs by preventing problems before they occur Regular maintenance extends life of equipment
Our experience and know-how enables us to meet the rapidly changing needs of the satellite communications market and to provide the highest levels of quality and precision while minimizing risk. Our competitive advantage comes from a full service organization, geared for one stop shopping, and experience with virtually any manufacturer's product. If you require any additional details our our technical services offerings, please contact us.